Protect Your Investment!
Atlantic Telecom will support your legacy Lucent and Avaya Definity systems for as long as you continue to use them.
We do not impose any end-of-service or end-of-support deadlines or restrictions. And, we will structure a customized program to accommodate your growth and system integration plans and needs; whether it be adding port size or interfacing with VoIP applications.
Guarantees that no one else offers
Atlantic gives a 90-day 100% satisfaction guarantee! If at any time during the first 90 days of our service you are not completely satisfied, you can terminate our agreement without any costs or penalties. Thereafter you will have annual exit options also with no penalties or hidden costs.
We also guarantee that your costs will remain FIXED for your entire contract term. And, you can add additional equipment to our maintenance coverage at NO additional cost. No one else does that.
Our Service Agreement...the cornerstone of our program
Our straightforward, easy-to-read and flexible agreement is the heart of our program. Choose contract terms ranging from 1 to 4 years (our 4-year program is our best value), and a payment structure that suits your budget requirements.
Atlantic will structure an agreement to accommodate your migration plans; whether it be to a different Avaya platform or to another manufacturer's platform. If you have equipment that is still under warranty we will add it to our coverage upon warranty expiration so that you have absolutely no exposure.
You decide which of your equipment is covered. Some Atlantic customers choose to have "switch only" coverage, while others opt to include their voicemail system and UPS, and in some cases their telephones.
We will design a customized easy-to-read invoice that accommodates your specific requirements, including consolidated invoices, coterminous billing and one expiration date.
Cost-Effective
Atlantic Telecom offers the best Avaya maintenance solution available, and we guarantee that we will reduce your current maintenance costs anywhere from 30-50%.
As part of this cost reduction Atlantic will perform a complete site survey and system audit (at our expense), after which we will review your current agreement to ensure that you are paying only for equipment that you actually have.
