Even though much of our work is done "behind the scenes", you want and deserve to know about all activity occurring within your Avaya telephone system(s) on a regular and consistent basis. And you want to know what was done to your system, whether it's the remote clearing of an alarm or a preventative maintenance issue. You shouldn't have to ask for these things. You should expect them from your maintenance provider.
Atlantic Telecom maintenance customers don't have to ask for this type of information...they expect it and they receive it on a regular basis!
One size does NOT fit all!
Atlantic Telecom will design a customized program that will provide you with detailed escalation procedures. And, we will provide you with all service activity and resolution data regarding all of your Avaya telephone equipment. Atlantic will send this information to you using state-of-the-art communication tools; whether it be via cell phone, e-mail or PDA.
Ours is not the "one size fits all" reporting method that you experience with OEM maintenance (if you're even getting that information now). In fact, you will determine not only the content of our report but also the method by which you receive it.
Atlantic customers get to select and actually have options!
Service Value Report (SVR)
Atlantic Telecom customers rave about this innovative communication tool:
- You get feedback that no other Avaya maintenance provider gives
- All service activity and resolution data is listed in a detailed, easy-to-read format
- This report is sent to you every quarter for every locations and every system
* Click here for a sample Service Value Report.
